● Canadian Haircare Brand
● Real Routines, Reviews & Results
● Secure Checkout
● Flat USD $15 Shipping
● Canadian Haircare Brand
● Real Routines, Reviews & Results
● Secure Checkout
● Flat USD $15 Shipping
This policy explains where Celine Claire ships, the rate for each supported market, how orders move from checkout to delivery and what to do when something does not arrive as expected.
The shipping country confirmed at checkout controls the final currency, shipping charge, tax treatment and available payment gateway.
| Destination | Currency | Shipping |
|---|---|---|
| Canada | CAD | Free |
| United States | USD | USD $10 |
| United Arab Emirates | AED (converted) | AED 10 |
| Other supported countries | USD | USD $15 |
These rates apply according to the final shipping country entered at checkout. Taxes, duties, brokerage and customs charges are separate where applicable. If a country is not available at checkout, Celine Claire cannot accept shipment to that destination through the website.
The website may use location detection to show an initial market. That first view is not final. When you enter or update the shipping address, checkout recalculates the correct currency, shipping charge, tax treatment and payment option.
If the displayed market looks wrong, enter the correct shipping destination in the cart or checkout before paying. Do not complete an order using a different country to obtain another market's pricing or shipping terms.
Canadian tax is calculated from the final shipping province or territory and the store's current legal tax registrations. It is not a universal 13% charge across Canada. Processing time begins after an order is accepted. Carrier transit begins after shipment or carrier collection — the two periods are never combined into one guaranteed arrival promise.
In-stock orders are normally prepared within 1 to 2 business days. Business days exclude weekends and statutory holidays. Processing time is separate from the time the courier takes to deliver.
Transit times vary by destination, carrier service, weather, customs and peak periods. The estimate shown at checkout for the entered address is the applicable estimate and is not a delivery guarantee.
Import duties, local taxes, brokerage or customs charges remain the customer's responsibility when applicable.
In-stock orders are normally prepared within 1 to 2 business days. Business days exclude weekends and statutory holidays. Processing time is separate from the time the courier takes to deliver.
Transit times vary by destination, carrier service, weather, customs and peak periods. The estimate shown at checkout for the entered address is the applicable estimate and is not a delivery guarantee.
Import duties, local taxes, brokerage or customs charges remain the customer's responsibility when applicable.
In-stock orders are normally prepared within 1 to 2 business days. Business days exclude weekends and statutory holidays. Processing time is separate from the time the courier takes to deliver.
Transit times vary by destination, carrier service, weather, customs and peak periods. The estimate shown at checkout for the entered address is the applicable estimate and is not a delivery guarantee.
In-stock orders are normally prepared within 1 to 2 business days. Business days exclude weekends and statutory holidays. Processing time is separate from the time the courier takes to deliver.
Transit times vary by destination, carrier service, weather, customs and peak periods. The estimate shown at checkout for the entered address is the applicable estimate and is not a delivery guarantee.
Celine Claire checkout does not include destination-country import duties, local taxes, brokerage or customs charges unless the checkout explicitly states otherwise for that order.
When these charges apply, the customer is responsible for paying them. The carrier or local authority may request payment before delivery. Celine Claire does not control the amount or timing of those charges.
If an international parcel is refused, left unclaimed, or returned because destination duties or charges were not paid, please contact order@celineclaire.com. We will review the order under our Refund & Returns Policy and applicable law. Being returned to us does not automatically entitle an order to a refund.
After checkout, the order is reviewed, prepared and handed to the configured carrier or fulfilment service. Processing time does not include carrier transit, weekends or public holidays unless the final approved wording states otherwise.
In-stock orders are normally prepared within 1 to 2 business days. Business days exclude weekends and statutory holidays. Processing time is separate from the time the courier takes to deliver.
Celine Claire does not accept pre-orders or backorders. A product cannot be bought while it is unavailable. An order may be sent in more than one package when that is the practical way to ship it.
A faster-processing badge (announcement bar, product page or checkout) is not published unless operations can consistently meet it.
The carrier shown in an order confirmation, shipping email or tracking page controls that shipment. Carrier logos and named service promises appear only after the fulfilment integration is configured and tested.
Celine Claire ships through Stallion Express and the delivery services available through it. The service used for your order depends on the destination and the options available at the time of despatch.
When tracking is available, it is sent to the email used at checkout after the parcel is prepared or collected. A label-created notice does not always mean the carrier has completed the first physical scan.
Check the spam or promotions folder if the shipping email is missing. You can also contact Celine Claire with the order number and checkout email.
When tracking is available, it may be sent to the email address used at checkout. If you need help locating an order, contact order@celineclaire.com.
Estimated transit times begin after the carrier receives the parcel. Weather, peak periods, customs review, address issues, regional service limits and carrier interruptions can affect delivery.
An estimated date is not presented as a guarantee unless a specific paid service includes an approved delivery guarantee and its exclusions are disclosed.
If a parcel has not arrived, we can begin a lost-parcel investigation with the carrier 7 calendar days after the expected delivery date for Canadian orders, and 30 calendar days after the expected delivery date for international orders. An investigation is not an automatic promise of a refund or a replacement: the outcome depends on what the carrier finds, the insurance available, the circumstances and applicable law.
Send us the order number, checkout email and tracking reference — we will look into it with you. Do not send card details, passwords or security codes.
Contact Order Support →Customers are responsible for entering a complete and accurate shipping address. Review the recipient name, street information, apartment or unit where applicable, city, province or state, postal or ZIP code, country and telephone number before completing checkout.
If an address is wrong, contact support immediately with the order number and corrected information. An address change cannot be guaranteed after fulfilment or carrier handoff begins.
Please review your delivery address carefully before placing your order. Once an order has been submitted, it cannot be cancelled and the delivery address cannot be changed. Customers are responsible for costs caused by an incorrect or incomplete address they supplied. If the address was correct and a parcel is lost or returned because of a carrier issue, Celine Claire will work with the carrier and available shipping insurance and, where appropriate, arrange a replacement or another remedy required by law.
The public business address must not be used as a pickup point or return address unless Celine Claire confirms that arrangement for the specific order.
Availability for PO boxes, military addresses and some remote destinations depends on the courier service available at checkout. Please contact us before ordering if your address requires a special delivery service.
An order may be sent in separate packages when necessary. You are never charged a second shipping fee because an order was split. Canadian orders remain eligible for free shipping, and eligible international orders keep the single applicable flat shipping charge.
The store will not mark a complete order delivered when only one parcel has arrived. Each shipment retains its product lines and tracking status.
Check the delivery location, household members, building desk, parcel locker and carrier tracking details. Some carriers record delivery shortly before the parcel is physically available.
If the parcel is still missing, contact the carrier and Celine Claire support with the order number and tracking reference.
Please check with anyone else at the address and look in any safe place or parcel room the courier may use. If it still cannot be found, contact order@celineclaire.com. We can begin a carrier investigation 7 calendar days after the expected delivery date in Canada, and 30 calendar days internationally. A delivery scan does not by itself guarantee a replacement; the outcome depends on the carrier findings, available insurance and applicable law.
A quiet tracking page does not always mean a parcel is lost. Carrier scans can pause during transfers, customs review or peak periods.
Contact support when the approved expected window has passed. Include the order number, checkout email and tracking number.
Tracking can pause while a parcel is in transit, particularly during customs clearance or peak periods. If tracking has not moved, contact order@celineclaire.com. We can open an investigation 7 calendar days after the expected delivery date in Canada, and 30 calendar days internationally.
Keep the item, product packaging and shipping materials. Contact support with:
If an order arrives damaged, incomplete or incorrect, please contact order@celineclaire.com within 72 hours after delivery. Include your order number and clear photographs of the product, the outer packaging and the shipping label where relevant. Where Celine Claire is responsible, the usual first remedy is a replacement at no additional shipping cost.
This reporting request does not limit rights that cannot legally be excluded.
Do not discard or return the product until support provides instructions. Read the Refund & Returns Policy for eligibility and refund details.
If a parcel comes back to us, we will contact you at the email address used at checkout. Where the parcel was returned because of an incomplete or incorrect address supplied at checkout, or because delivery was refused, unclaimed or destination charges were left unpaid, you are responsible for the reasonable cost of sending it again. Where the parcel was returned because of a carrier issue or a mistake on our side, we will put it right at no cost to you.
A carrier error and a customer-entered address error will not receive the same treatment.
Contact support as soon as possible with the order number and checkout email. Celine Claire may be able to correct or cancel an order before processing begins, but a change cannot be guaranteed after the parcel is prepared or handed to the carrier.
Orders cannot be cancelled after they have been submitted, and the delivery address cannot be changed. Please check your cart and delivery details before you place the order. This does not affect any cancellation right that applies to you by law.
Shipping a new order and returning an existing one follow different rules. Contact support before sending a product back. The public company address is not automatically the approved returns destination.
Read the Refund & Returns Policy for the return window, condition requirements, hygiene rules, shipping responsibility and refund method after those terms are approved.
Yes. Orders shipped to supported Canadian addresses receive free shipping under the current approved rule.
Shipping to a supported US address is a flat USD $10.
Shipping to a supported UAE address is a fixed AED 10. This shipping charge is not converted from USD.
Other supported international destinations receive flat USD $15 shipping.
No. International duties, import taxes, brokerage and customs charges are the customer's responsibility when applicable — unless checkout explicitly states otherwise for that order.
The final shipping address replaces the initial location estimate. Checkout then applies the correct currency, shipping, tax and payment rules.
The approved processing-time range will appear in this policy before launch and in the order experience where appropriate. Processing time is separate from carrier transit.
When tracking is available, it is sent to the checkout email after label creation or carrier handoff. Check spam and contact support with the order number if it is missing.
No pickup service should be assumed. The address is the public company address and is not described as a store, pickup point or returns location without confirmation.
Keep the item and packaging, then contact support with the order number and clear photographs. Wait for instructions before returning or discarding anything.
Use the Contact page and choose Order support. We will route your message to the right place.
