Frequently asked questions

Start with the job your routine needs next: cleanse, condition, treat, protect or finish. Then consider your main concern, hair texture, density, colour history and styling habits. The Hair Quiz can turn those details into a Celine Claire routine.

Shop by product when you already know the type of formula you need. Start with Hair Concerns when you are deciding between options for dryness, frizz, damage, scalp care, colour-treated hair or curls.

No. A routine may begin with one product that fills a real gap. Add another step only when it has a different job. The Routines hub shows product order and frequency without suggesting that everyone needs every step.

No. The range contains home-use products and professional-use products. Professional products are labelled clearly and must follow their specific service protocols, safety information and purchasing rules.

Yes. Celine Claire Cosmetic Inc. is a Canadian haircare brand. This statement does not mean that every product is made, manufactured or formulated in Canada.

Open the exact product page and read its How to Use section. Amount, placement, timing and frequency can differ even when two products address a similar concern.

Yes, when each product has a distinct role and their directions are compatible. A typical sequence may include cleansing, conditioning or treatment, leave-in protection and finishing. Use the Routines hub to check order and frequency.

Follow the amount on the product page and adjust within those directions for length and density. Begin with less for concentrated oils and leave-ins, then add only where needed. Applying more does not guarantee a better result.

Some cosmetic effects — slip, softness, tone or shine — may be visible during or after use. Other experiences depend on routine consistency, hair history and application. Product pages do not promise a fixed result timeline unless the product record supports one.

Suitability depends on the exact product, the result you want and how you use it. Straight, wavy, curly and coily hair can also be fine, medium or thick. Check the product's Who It Is For section rather than assuming one rule applies to the full range.

Several products are positioned for colour-treated hair, while purple products serve a more specific toning role for blonde, silver, grey or highlighted hair. Confirm suitability on the exact product page.

Professional keratin, Hair Botox and TecPlex service products display a Professional Use label and their approved protocol. Do not use a professional treatment as if it were an everyday home conditioner.

Use the Shop filters, Hair Concerns, Routines and Ingredients guide. Product comparison focuses on role, method and suitability rather than only price.

The exact current INCI appears in the Ingredients section of each product page. The package of the product you receive remains the final reference if a formula or label has changed.

A featured ingredient explains one part of the formula story. The complete INCI lists the full cosmetic formula in its labelled order. Do not use a featured-ingredient list as a substitute for the complete product record.

No. An Argan shampoo, conditioner, mask, volume product and Moroccan Argan Oil have different formats and directions. Explore the Ingredients guide and then check the exact product page.

No range-wide formula claim should be assumed. Some products carry product-specific statements, while conditioning silicones are intentionally part of other formula stories. Review the exact current product information.

Yes. When a formula changes, the website, product data and structured information are updated together. Always check the package of the product you receive for its current ingredients and warnings.

Review the complete current ingredient list and package warnings before use. If you have a known allergy, sensitivity, scalp condition, pregnancy-related question or medical concern, speak with an appropriate healthcare professional.

Celine Claire is a Canadian brand. The website does not make a blanket claim that every product is made, manufactured or formulated in Canada. Any product-specific origin statement requires supporting documentation.

Bonding Rosemary Oil is a concentrated leave-in product centred on bonding care, heat protection, smoothing, shine and the current rosemary ingredient story. Moroccan Argan Oil has measured pre-shampoo, leave-in and finishing methods for softness, detangling, shine and frizz control. Compare their full methods before choosing.

Bonding Rosemary Oil · Moroccan Argan Oil

The current product directions focus on working a small amount through wet, damp or dry hair, especially the lengths and ends. Do not turn the rosemary ingredient story into a new overnight scalp direction.

No guaranteed result or fixed timeline should be promised. The current product story connects rosemary with scalp stimulation, healthy growth, fullness and volume while keeping the approved application directions attached to the hair.

Its product page includes distinct pre-shampoo, leave-in and finishing methods. Choose the method that fits the wash day rather than applying every method at once. Begin with a measured amount, especially on fine hair.

A conditioner supports regular softness, slip and manageability after cleansing. A mask provides a more concentrated treatment step on selected wash days. Follow each product's timing rather than leaving it on longer by assumption.

Hair Botox is a hair-treatment category name. It is not an injectable cosmetic procedure and should not be described as containing botulinum toxin without exact formula evidence. Follow the product's professional or home-use classification and approved protocol.

No. Nano Keratin Protein is positioned as a professional keratin-treatment product. It is not interchangeable with a rinse-out conditioner, mask or home-use leave-in.

Purple shampoo cleanses while helping counter unwanted yellow or brassy warmth. Purple mask conditions while depositing tone. They are related steps with separate timing and frequency instructions. Read the Purple Shampoo vs Purple Mask guide.

The quiz may ask about your main concern, texture, density, scalp, colour or chemical-treatment history, heat styling and current routine. It requests only information needed to make a useful recommendation.

No. The quiz recommends only current Celine Claire products and explains the routine role of each suggestion.

No. Core quiz results appear without requiring an email address. You may separately choose to save results or receive product news. Marketing consent is optional and unchecked by default.

No. The quiz helps with cosmetic product selection. Sudden, persistent or unexplained shedding, scalp irritation or another medical concern should be discussed with an appropriate healthcare professional.

Yes. Hair needs can change with season, colour services, heat styling, buildup or a shorter haircut. Return to the quiz or routine pages when the current result no longer fits.

Where a verified bundle exists and every component is in stock, the routine page may offer Add Routine to Cart. The cart shows every included product and the current regional price before checkout.

Canadian orders use Square. Orders shipping to the United States, UAE and other supported international countries use Stripe. The final shipping destination controls the available gateway.

The checkout revalidates currency, shipping, tax and payment routing from the final shipping address. This prevents an initial location estimate from controlling the completed order.

Guest checkout is available unless a specific product or legal requirement needs an account. You may choose to create an account for easier order history and future checkout.

After a successful checkout, the website shows an order-confirmation page and sends a transactional confirmation to the email used for the order. Check the spam or promotions folder before contacting support.

Contact support as soon as possible with the order number and checkout email. A change or cancellation is not guaranteed after processing or shipment has begun.

Check the card details, billing address, available funds and any bank security prompt. If the problem continues, contact the card issuer or try another payment method shown at checkout. Do not send card numbers or security codes to Celine Claire support.

No. Placing an item in the cart does not reserve stock or guarantee a price until the order is accepted. The current cart and checkout values control the purchase.

Coupon combinations depend on the rules of the active offer. Checkout explains when a code cannot be combined, does not apply to the selected market or has expired.

Canada sees CAD. The United States and other supported countries outside Canada and the UAE see USD. The UAE sees AED converted from the maintained USD price.

No. Canada and the standard USD market use separately maintained price books with the same numerical amount. For example, a product priced at CAD $29.99 in Canada may be USD $29.99 in the United States. The UAE is the conversion exception.

The website converts the maintained USD product price into AED using the configured USD-to-AED exchange rate. UAE shipping remains a fixed AED 10 and is not converted from USD.

Enter or correct the shipping country in the cart or checkout. The final shipping address overrides the initial location estimate and refreshes eligible currency, shipping, tax and payment options.

Canadian tax is calculated from the final shipping province or territory and the store's current legal tax registrations. It is not a universal 13% charge across Canada.

No Canadian sales tax is collected under the current approved rule for the United States, UAE or other supported international destinations. Local import charges may still apply.

No. International customers are responsible for import duties, local taxes, brokerage or customs charges when applicable. These charges are set outside Celine Claire's Canadian checkout and may be collected by a carrier or local authority.

• Canada: free shipping
• United States: flat USD $10
• UAE: fixed AED 10
• Other supported countries: flat USD $15

In-stock orders are normally prepared within 1 to 2 business days. Business days exclude weekends and statutory holidays. Processing time begins after an order is accepted and is separate from the time the courier takes to deliver.

Transit times vary by destination, carrier service, weather, customs and peak periods. The estimate shown at checkout for the entered address is the applicable estimate and is not a delivery guarantee.

When tracking is available, it is sent to the order email after the parcel is prepared or collected. Tracking may take time to show its first carrier scan.

Contact support immediately with the order number and correct address. An address change cannot be guaranteed after fulfilment or carrier handoff.

Check the delivery location, household members, building desk and carrier details. Then contact the carrier and Celine Claire with the order number and tracking reference.

Keep the product and packaging. Contact support promptly with the order number and clear photographs of the parcel, shipping label and affected item. Follow the final Shipping & Delivery Policy and Refund & Returns Policy.

The store ships only to countries enabled at checkout. If a country is unavailable, the website does not accept an order using another destination as a workaround.

Products are final sale for a change of mind. If an item arrives incorrect, damaged, defective or materially different from what you ordered, email order@celineclaire.com within 72 hours of delivery. Rights that apply by law remain in place.

Eligibility depends on the final hygiene and product-condition rules. Do not mail an opened product without contacting support and receiving instructions. Review the Refund & Returns Policy.

Use the Contact page and provide the order number, checkout email, item and reason for the request. Wait for eligibility confirmation and return instructions before mailing anything.

No. The public business address is not presented as the returns address, retail shop or pickup point. Contact support for the correct instructions.

Where Celine Claire is responsible, the usual first remedy is a replacement at no additional shipping cost. Where the parcel was returned because of an incomplete or incorrect address supplied at checkout, or because delivery was refused, unclaimed or destination charges were left unpaid, you are responsible for the reasonable cost of sending it again.

Approved refunds return to the original payment method unless the final policy and applicable law require another method. Bank processing time is separate from Celine Claire's internal approval time.

The final bundle policy defines eligibility, discount allocation and refund calculation. Do not expect a full-price refund for one component when it was purchased as part of a discounted set.

Discounted items, promotional sets and free gifts follow the same rule as everything else: final sale for a change of mind, with your legal rights unaffected if an item is incorrect, damaged, defective or materially different from what you ordered. An item is not labelled Final Sale unless that status and its effect are shown before purchase. Celine Claire does not currently sell gift cards.

It means the website connected the review to a qualifying completed order. Reviews from other genuine customers, professionals or marketplaces may be approved but must carry the correct source label.

Critical and positive reviews follow the same moderation rules. Reviews may be held for spam, private information, prohibited content, copied material or content unrelated to the product. They are not removed only because the customer is unhappy.

Media displayed as customer proof comes from a real, permissioned submission with its product and source attached. Generated campaign imagery is never labelled as customer UGC or a real result.

They must not be edited to change density, texture, frizz, colour or the visible result. Comparable crop or exposure adjustments may be applied consistently and documented.

Yes, if the experience is genuine and the source is disclosed. It will not receive the website's Verified Purchase label unless a qualifying website order supports it.

Visit Reviews & Results to browse approved product reviews, routine videos and permissioned before-and-after stories.

Guest checkout is available. An optional account can store order history and make future checkout easier, subject to the site's privacy and security settings.

Use the password-reset link on the account login page. If the email does not arrive, check spam and confirm that the address matches the account.

No. Transactional order emails and marketing subscriptions are separate. A marketing checkbox is optional and unchecked by default.

Use the unsubscribe link in a marketing email. Transactional messages about an active order may still be sent when required to complete the purchase or provide support.

The website may process information needed for orders, payment, shipping, customer support, account use, fraud prevention, analytics and consented marketing. The final Privacy Policy explains the categories, purposes, service providers and customer choices.

The final consent system explains necessary, analytics and advertising technologies and applies the visitor's available choices before optional scripts run where required. Read the Cookie Policy.

Quiz answers are used to provide recommendations. Email marketing requires a separate optional consent. The Privacy Policy explains any storage, analytics or personalization beyond the immediate result.

Use the Contact page, email order@celineclaire.com or call +1 905-597-4177.

Include the order number, checkout email and a short description of the issue. Do not send complete card details, account passwords or payment security codes.

Yes. Include your main concern, texture, density, colour or chemical-treatment history, heat-styling habits and current routine. You can also start with the Hair Quiz.

Celine Claire Cosmetic Inc.
7191 Yonge Street, ON, Canada

This address is not automatically a retail shop, pickup point or returns location.

Email order@celineclaire.com with your order number and the email address used at checkout. If an item arrives incorrect, damaged or defective, contact us within 72 hours of delivery so we can put it right.

Choose Professional or wholesale enquiry on the Contact page and include the business name, location and products of interest.