Celine Claire Cosmetic Inc. uses personal information to operate the store, complete orders, answer questions, provide product recommendations and improve the customer experience. This policy explains what we collect, why we use it, when service providers receive it and how you can make a privacy request.
Marketing, analytics and advertising are not the same as information required to complete an order. Where consent is required, those choices are made separately.
This policy applies to personal information handled by Celine Claire through:
celineclaire.com and the website's store, cart and checkout;Purchases or interactions completed on Amazon, another retailer, a salon or a social platform are also governed by that third party's privacy terms. Celine Claire's policy applies to information the brand receives and controls from those channels.
Personal information can identify someone directly or through a combination of details. It may include a name, email address, telephone number, shipping address, order history, IP address, device identifier, cookie ID, account information, customer message, photograph, video or quiz response connected to an identifiable person.
Anonymous or aggregated information that cannot reasonably identify an individual is not treated as personal information. Pseudonymous identifiers can still be personal information when they can be connected back to a person or device.
We collect the information needed to process and support an order: name, email, telephone, billing and shipping addresses, products, quantities, prices, discounts and transaction currency, shipping method, order notes, tax and destination information, payment status and limited payment-reference details, order/refund/support history.
Payment-card details are handled by the payment gateway and its secure checkout components. Celine Claire does not store complete card numbers or card security codes on this website.
If you create an account, we collect account credentials in protected form, profile details, saved addresses, order history and account preferences. Passwords are stored using the platform's secure hashing process, not as readable text.
The Hair Quiz may collect answers about hair concerns, texture, density, scalp preferences, colour or chemical-treatment history, heat styling and routine preferences. Anonymous quiz completion does not require a name or email. If you choose to email or save the result, the site may connect the result to the contact information you provide. Marketing messages require a separate optional consent.
The quiz provides cosmetic product guidance. It does not request a diagnosis, medical record or unnecessary health detail.
When you contact Celine Claire, we may collect your name, contact details, order number, product details, message, photographs, uploaded files and the history needed to respond.
Complete card details, passwords or unrelated medical records are not requested through the ordinary contact form. Sensitive information requires a specific purpose, restricted access and an approved intake process.
When you submit a review or UGC, we may collect your public display name, private contact details, rating, review text, product relationship, purchase channel, hair context, photographs, videos and permission choices. Website, organic social, email and paid-advertising permissions are recorded separately.
When you subscribe, we collect the email address and the consent record — form, wording, source, date, time and available technical evidence. Placing an order, contacting support or completing the Hair Quiz does not automatically subscribe someone to marketing.
The website and its service providers may collect: IP address and approximate location, browser / OS / device type, pages viewed, referring page or campaign, search / quiz / cart / checkout interactions, cookie and similar identifiers, consent choices and timestamps, diagnostic / security / fraud signals, and advertising interactions when permitted.
This policy describes the systems Celine Claire actually runs today. The website uses Google Analytics 4 through a Google tag, Jetpack site statistics, and WooCommerce order-source attribution. No advertising or retargeting pixel is installed. If we introduce one, this policy will be updated before it is switched on.
We may receive personal information directly from you; from your browser or device through the website; from WooCommerce and connected store services; from shipping, fulfilment and carrier services; from Google or Meta when their permitted analytics or advertising tools are used; from an email or customer-communication provider; from Amazon, a retailer, salon or social platform when the relationship and applicable terms allow information to be provided to Celine Claire; from fraud-prevention or security services.
Celine Claire works with a small number of service providers so that the website and your orders function: Hostinger (website hosting), the shop and website software that runs celineclaire.com, CookieYes (the cookie consent notice and the record of your choice), ipapi.co (an approximate country lookup so prices can be shown in a sensible currency), and our email delivery service, which sends order and account messages.
Some pages also load fonts from Google Fonts and script libraries from Cloudflare’s public CDN, and comment or review avatars may be requested from Gravatar. These providers receive the network information needed to deliver the file, including your IP address.
We use personal information to:
If Celine Claire wants to use information for a new purpose that is not compatible with the original context, it will provide appropriate notice and obtain fresh consent where required.
Some information is necessary to provide a product or service you request — for example, shipping and contact information to deliver an order and communicate about it.
Optional marketing, analytics and advertising are presented separately. Consent requests explain the information involved, the purpose, the receiving organizations or categories and meaningful consequences or risks.
You can withdraw optional consent through the available preference centre, unsubscribe link or privacy contact. Withdrawal does not affect processing already completed lawfully and may not apply to information Celine Claire must retain for an order, tax, fraud, dispute or legal requirement.
The website may use IP-based approximate location to make an initial market estimate. The final shipping address controls product currency, shipping, tax and gateway rules at checkout.
Canada uses CAD. The United States and other supported countries outside Canada and the UAE use USD. UAE prices are converted from the maintained USD price into AED.
Precise device location is not collected for this purpose. If precise location is ever requested, an explicit permission and clear reason will be shown.
Online card payment is not open on this website yet. When a payment provider is connected, the methods available for your destination are shown at checkout before you pay, and this policy is updated first.
Payment providers receive information required to authorize, settle, prevent fraud, manage disputes and refund transactions. The service-provider table below identifies each provider, information involved, purpose and processing location once verified.
Celine Claire may retain payment status, gateway transaction reference, card brand and limited masked information when supplied by the gateway. Complete card numbers or security codes are not stored in WooCommerce, logs, analytics or support messages.
Celine Claire shares the information needed for delivery with approved fulfilment, shipping, label and carrier providers. This can include the recipient name, address, telephone number, email, package contents or customs description, value and tracking information.
International delivery may require information to be provided to carriers, customs brokers and authorities in another country.
Orders are shipped through Stallion Express and the delivery services available through it. To deliver your parcel, the carrier receives the name, delivery address and contact details needed for the shipment.
If enabled and permitted by the visitor's choices, Celine Claire may use Google Analytics or related measurement tools to understand traffic, page use, product discovery and checkout performance.
Celine Claire uses a Google tag (ID GT-WRHSG7XC), installed through the Site Kit by Google plugin and connected to a Google Analytics 4 property. It sets the _ga and _ga_P3W539K55X cookies, each lasting 400 days. Jetpack also records site statistics through stats.wp.com using the tk_ai, tk_lr, tk_or and tk_r3d cookies. Google Tag Manager is not used, and no Google Ads conversion or remarketing tag appears on this website.
Analytics is not called anonymous merely because a report is aggregated. Device and cookie identifiers may still be personal information.
If the visitor provides the required choice, the website may use Meta Pixel, Meta Conversions API, Google Ads tags or related technologies to measure campaigns, build audiences, limit repeated ads and show more relevant advertising.
Depending on the verified setup, these tools may receive browser, device, page, product, cart, purchase and campaign information. Customer-provided data is not sent for advertising unless configuration, notice, consent and platform terms support it. If information is hashed before transfer, the underlying data category is disclosed — hashing does not automatically make it anonymous.
Celine Claire does not use the Meta Pixel or the Meta Conversions API, and no Meta, TikTok or Pinterest advertising pixel is installed on this website. No Google Ads conversion or remarketing tag appears on this website.
Retargeting will not be promised by bypassing consent or browser privacy controls.
Transactional messages include order confirmation, payment status, shipping, account security, support and return communications. They are sent to provide the requested service.
Marketing messages include promotions, product news, routine education and campaigns. They require the appropriate consent or another legally permitted basis. Every marketing email identifies the sender and provides a working unsubscribe mechanism.
Order confirmations, account emails and replies from customer care are sent through our email delivery service using the celineclaire.com domain. If you sign up for haircare news, we record the address you gave us, the wording of the consent you agreed to, the version of that wording, where you signed up and when. Every marketing email identifies Celine Claire and includes a working unsubscribe link, and unsubscribing suppresses further marketing to that address.
Unsubscribing from marketing does not prevent necessary messages about an active order or support request.
Approved review text, display names, photographs and videos may be published according to the permission provided. Public content can be copied, indexed or shared by others once it appears online.
Private contact details are kept separate from the public proof record. A published review does not expose an email, order number, home address or other private information.
Read Reviews & Results for proof labels and submission standards. The final UGC terms will explain licence scope, moderation, withdrawal requests and paid-advertising use.
Cookies, local storage, pixels, tags and similar technologies may support checkout, security, preferences, analytics and advertising. Necessary technologies may operate to provide the site and requested services. Optional analytics and advertising technologies follow the choices available in the consent tool where required.
Read the Cookie Policy for the current technology list, provider, purpose, duration and category.
Celine Claire may provide personal information to organizations that perform services on its behalf or receive information for a disclosed purpose. These may include: website hosting and infrastructure; the shop and website software; payment processors once connected; shipping, fulfilment, customs and carriers; email and customer-support services; analytics and advertising platforms; security, fraud-prevention and backup services; accountants, insurers, legal advisers and other professional advisers; government, regulatory, law-enforcement or legal recipients where required or permitted; a buyer, investor or successor involved in a proposed or completed business transaction, subject to appropriate safeguards and law.
Celine Claire remains accountable for personal information under its control when a service provider processes it on the company's behalf.
The public register identifies providers or clear recipient categories. Detailed operational configuration lives in a private accountability register.
| Function | Provider | Information involved | Purpose |
|---|---|---|---|
| Website hosting | Hostinger | Website content, order records and server logs | Hosts and secures the website |
| Shop and website software | The platform this store runs on | Orders, accounts, products and page content | Operates the shop and the website |
| Cookie consent | CookieYes | Your cookie choice and the version of the notice you saw | Shows the cookie notice and records your choice |
| Currency lookup | ipapi.co | IP address | Estimates your country so prices can be shown in a sensible currency |
| Email delivery | Our email delivery service | Email address and message content | Sends order, account and customer-care email |
| Shipping | Stallion Express and the delivery services available through it | Recipient name, delivery address, contact details, parcel and customs details | Creates labels, ships and delivers your order |
| Fonts and script libraries | Google Fonts and Cloudflare’s public CDN | The network information needed to deliver the file, including IP address | Loads typefaces and shared script files |
| Review avatars | Gravatar | The network information needed to deliver the image, including IP address | Shows a profile image beside a review where one exists |
| Card payments | Square | Card details entered at checkout, the order amount, and the device and security signals Square needs | Processes the card payment and checks it for fraud |
| Analytics | Google (Google Analytics 4, loaded through the Site Kit by Google plugin) | IP address, device and browser information, pages viewed and interactions, and the analytics cookie identifiers | Reports how the website is used |
| Site statistics | Jetpack / Automattic | IP address, device and browser information, pages viewed and the referring page | Produces the site statistics report in WordPress |
Online card payment is enabled on this website and is processed by Square. Card details are entered into Square’s own secure fields and are handled by Square — not Celine Claire.
Some service providers may process or store personal information in the United States or another jurisdiction. Information in another country may be subject to that country's laws and may be accessible to courts, law-enforcement or government authorities under lawful process.
Celine Claire remains accountable for personal information under its control and uses contractual, technical and organizational measures appropriate to the service and information.
Some of these providers operate outside Canada, and information may be stored or processed in other countries where privacy laws differ from Canadian law. Where that happens, the information remains subject to the contractual and legal protections that apply to us and to that provider.
Celine Claire retains personal information only as long as needed for the identified purpose, legal and accounting requirements, fraud prevention, dispute handling, consent evidence and security. Information is then deleted, anonymized or securely destroyed according to the approved schedule.
| Record type | Public retention wording | Trigger |
|---|---|---|
| Orders, payments, tax, refunds | Legal, accounting, transaction & dispute requirements | Order close / refund close |
| Customer account | While active + approved period afterward | Closure / inactivity |
| Abandoned cart / session | Limited operational or consented-marketing period | Last activity |
| Support & return request | Until resolved + approved follow-up period | Case closure |
| Hair Quiz — anonymous | Short technical or session use | Completion / session end |
| Hair Quiz — saved / emailed | Until purpose expires or deletion request | Last interaction / request |
| Marketing consent | While active + afterward as compliance evidence | Withdrawal / last message |
| Unsubscribe / suppression | Minimal record retained to respect the opt-out | Unsubscribe |
| Reviews | While published + moderation/audit needs | Withdrawal / removal |
| UGC & permissions | For the permission/licence period + audit | Permission end / withdrawal |
| Analytics & advertising IDs | Controlled by verified platform settings + consent | Collection / event |
| Security & access logs | Limited security & investigation period | Log event |
| Consent logs | Long enough to demonstrate applicable choice | Consent / withdrawal |
| Privacy requests | Request handling & compliance evidence | Request closure |
| Breach records | As required by applicable law | Determination date |
As long as necessary is not used as the only internal retention rule — every system has a defined period or event and a deletion owner.
Celine Claire uses administrative, technical and physical safeguards appropriate to the sensitivity and context of the information. These may include access controls, strong authentication, encryption in transit, software updates, backups, logging, staff confidentiality, service-provider review and procedures for responding to incidents.
No internet service can guarantee absolute security. Please use a unique password and avoid sending complete payment-card details or passwords through email or support forms.
The website is served over an encrypted connection, access to the administration area is restricted to accounts that need it, and payment card numbers are never held by Celine Claire. No system can be guaranteed completely secure, so we keep the amount of information we hold to what we actually need.
Celine Claire maintains an incident process to contain, investigate, document and assess a breach of security safeguards. When required, it will notify affected individuals, regulators or other organizations as soon as feasible under the applicable rules.
The private breach register includes every breach required by the governing framework and remains restricted to authorized personnel. Technical details that could weaken security are not published; internal escalation does not wait for public wording.
Depending on the applicable law and circumstances, you may ask Celine Claire to:
Some requests may be limited by legal, security, fraud, privilege, third-party privacy or record-retention requirements. To make a request, contact the Privacy Officer. Enough information to verify identity and locate the record may be requested. Do not send a copy of government identification unless the Privacy Officer confirms it is necessary and provides an approved secure method.
Use the Contact page and choose Privacy request, or reach the Privacy Officer directly with your name, contact information, request type and enough context to locate the relevant order, account, form or submission. Do not include passwords or complete payment-card details.
Requests are answered within the period required by applicable law. The internal PIPEDA workflow tracks the 30-day response requirement and any lawful extension or refusal process.
Submit a Privacy Request →Use the Contact page and choose Privacy request, or use the Privacy Officer details in the card above. Include your name, contact information, request type and enough context to locate the relevant order, account, form or submission.
Celine Claire will respond within the period required by applicable law.
Send the concern to the Privacy Officer first so Celine Claire can investigate and respond. If the concern is not resolved, you may contact the privacy regulator that has jurisdiction over the matter, including the Office of the Privacy Commissioner of Canada where applicable.
Office of the Privacy Commissioner of Canada: priv.gc.ca
No particular regulator outcome is promised.
The store and Hair Quiz are not designed to collect personal information from children without appropriate involvement from a parent or guardian.
Saved Hair Quiz results and our email list are intended for people aged 18 or older. We do not knowingly keep saved quiz results for, or send marketing email to, anyone under 18. Hair Quiz guidance is general information and is not a medical diagnosis. If you believe a child has given us personal information, write to privacy@celineclaire.com and we will remove it.
If Celine Claire learns that personal information was collected contrary to the approved age process, it will investigate and delete or otherwise handle it according to applicable law.
The Hair Quiz uses the answers provided to match customers with Celine Claire products and routines. It provides cosmetic shopping guidance and does not make a legal, employment, credit, insurance or medical decision.
Customers can ignore the recommendation, change answers, retake the quiz or browse products directly.
Links may take customers to Amazon, social networks, payment-provider pages or another website. Those organizations control their own services and privacy practices.
Amazon purchases and Amazon review activity are governed by Amazon's terms and privacy notice. Celine Claire's Amazon partner arrangement does not make the website policy a substitute for Amazon's notice.
Celine Claire may update this policy when its services, providers, technology or legal obligations change. The page shows the true effective or updated date.
When a change materially affects an existing consent or the way information is used, appropriate notice will be provided and a new choice obtained when required. An internal version history is kept.
No. Order and delivery messages are transactional. Marketing requires a separate optional consent or another permitted basis.
No. The core result appears without requiring an email. Email is optional for saving or sending the result, and marketing remains a separate choice.
No. Card details are entered through the payment provider’s own secure components, never stored by us. Celine Claire may retain limited payment references supplied with the order.
Approximate IP-based location may set an initial market. The final shipping address confirms currency, shipping, tax and payment routing. Precise device location is not required for that process.
Use the consent-preference centre where the choice is available. Withdrawing advertising consent prevents future optional advertising tags from firing on that browser, subject to necessary technical records and applicable settings.
The quiz is designed for cosmetic product preferences and does not request a diagnosis or medical record. Avoid entering unnecessary medical details.
You may submit a deletion request. Some information may need to be retained for orders, tax, fraud prevention, disputes, security or another legal requirement.
It may be. Some payment, hosting, analytics, advertising, email, security or delivery providers may process information in another country, where lawful access rules can differ.
Contact the Privacy Officer at order@celineclaire.com or through the Contact page. If the matter is not resolved, you may contact the regulator with jurisdiction.
Contact the Privacy Officer through the Contact page or the details below.