PRIVACY POLICY

Celine Claire Cosmetic believes that “the quality your hair deserves” is in our high-quality products. We are dedicated to being an exemplary corporate citizen, striving to make the world a more beautiful place. Our commitment to honesty, clarity, and trust underpins our relationship with you, ensuring mutual benefit and respect for your choices. Safeguarding your privacy is paramount to us, which is why we present our “Privacy Promise” and full Privacy Policy below.

OUR PRIVACY PROMISE

1. We respect your privacy and your choices.
2. We make sure that privacy and security are embedded in everything we do.
3. We do not send you marketing communications unless you have asked us to. You can change your mind at any time.
4. We never offer or sell your data.
5. We are committed to keeping your data safe and secure. This includes only working with trusted partners.
6. We are committed to being open and transparent about how we use your data.
7. We do not use your data in ways that we have not told you about.
8. We respect your rights, and always try to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities.

For more information about our privacy practices, below we set out what types of personal data we may receive from you directly or from your interaction with us, how we may use it, who we may share it with, how we protect it and keep it secure, and your rights around your personal data. Of course all situations may not apply to you. This Privacy Policy gives you an overview of all possible situations in which we could interact together.

When you share personal data with us or when we collect personal data about you, we use it in line with this Policy. Please read this information carefully. If you have any questions or concerns about your personal data, please contact our Data Protection Officer at support@celineclaire.com.

2. WHAT IS PERSONAL DATA?

“Personal data” means any information or pieces of information that could identify you either directly (e.g. your name) or indirectly (e.g. through pseudonymized data such as a unique ID number). This means that personal data includes things like email usernames, user generated content, sex, age rage, place of origin, user profile (journalist, consumer etc.). It could also include unique numerical identifiers like your computer’s IP address or your mobile device’s MAC address, as well as cookies.

3. WHAT DATA DO WE COLLECT FROM YOU AND HOW DO WE USE IT?

How do we collect or receive your data?

We might collect or receive data from you via our website.. Sometimes you give this to us directly (e.g. when you contact us to ask a question), sometimes we collect it (e.g. using cookies to understand how you use our website) .

When we collect data, we indicate the mandatory fields via asterisks where such data is necessary for us to:
– Provide you with the service you have asked for (e.g. to provide you with a newsletter or answer your question); or
– Improve the functioning of our website (e.g. through satisfaction surveys).

If you do not provide the data marked with an asterisk, this may affect our ability to provide the products and services.

WHO MAY ACCESS YOUR PERSONAL DATA?
The persons having access to your personal data are authorized employees within the competent departments of CelineClaire and its affiliates.



HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We only keep your personal data for as long as we need it for the purpose for which we hold your personal data, to meet your needs, or to comply with our legal obligations. To determine the data retention period of your data, we use the following criteria:

Where cookies are placed on your computer, we keep them for as long as necessary to achieve their purposes (e.g. for the duration of a session for session ID cookies) and for a period defined in accordance with local regulations and guidance.
If you contact us as part of an enquiry, we keep your personal data for as long as necessary to process your enquiry.

IS YOUR PERSONAL DATA SECURE?
We are committed to keeping your personal data secure, and taking all reasonable precautions to do so. We contractually require that trusted third parties who handle your personal data for us do the same.

We always do our best to protect your personal data and once we have received your personal data, we use strict procedures and security features to try to prevent unauthorised access. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. As such, any transmission is at your own risk.

4. YOUR RIGHT AND CHOICES

CelineClaire respects your right to privacy: it is important that you are able to control your personal data.

To deal with your request, we may require proof of your identity. 

5. CONTACT

If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of your rights above, please contact our Data Protection Officer atsupport@celineclaire.com or by writing to us at: